Privacy Policy – Smile Swim Zurich

At Smile Swim, we are committed to protecting your privacy and handling your personal data with transparency and care, in accordance with the Swiss Federal Act on Data Protection (nFADP). This privacy policy explains how we collect, use, store, and protect your personal information when you use our website or services.

1. Data Controller

Smile Swim
Wipkingerweg 6, 8037 Zürich, Switzerland
Email: info@smileswim.ch

2. What Personal Data We Collect

Name and surname
Email address
Phone number (if provided)
Booking history and rental preferences
Any communication with us (emails, forms, WhatsApp messages)

We do not collect sensitive personal data such as religious beliefs, political opinions, or health data.

3. How We Collect Data

When you make a booking via our website, form, or WhatsApp
When you contact us by email, form, or phone
Through cookies and analytics tools (see section 9)

4. Purpose of Data Collection

To process and confirm your bookings
To communicate with you about your reservation
For invoicing and accounting purposes
To improve our services and customer experience
To comply with legal obligations

5. Legal Basis

Performance of a contract (rental agreements)
Your consent (for marketing, if applicable)
Legal obligations (e.g., retention of invoices)
Legitimate interests (service improvement and fraud prevention)

6. Data Sharing

We do not sell or rent your personal data. Your data may be shared with:

Payment service providers (for payment processing)
IT and hosting providers (to operate our website)
Authorities or law enforcement (if legally required)

All third parties are carefully selected and compliant with Swiss data protection laws.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined above, or to comply with legal obligations.

8. Your Rights

Under Swiss law, you have the right to:

Access your personal data
Request correction or deletion
Withdraw consent at any time (for marketing)
Object to processing in certain cases
File a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC)

To exercise your rights, contact us at: info@smileswim.ch

9. Cookies and Tracking

We use cookies and analytics tools (e.g., Google Analytics) to understand how our website is used and improve user experience. You can manage cookie preferences via your browser settings.

10. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

SSL encryption
Secure hosting providers
Limited access to sensitive information

11. Updates to This Policy

We may update this privacy policy occasionally. Any changes will be published on this page with an updated effective date.